Shipping policy

Return and Delivery Policy 

Delivery

We aim to dispatch all orders within 2-3 working days.

All our item is Made to Order. All Made-To-Order products are handmade; the usual turnaround time for online ‘made to order’ products are 3+ weeks, or according to the timings mentioned on each product’s description.

Please note that this lead time doesn’t include delivery times. The shipment will always be recorded. A signature will be required upon delivery of your order. Please ensure to provide an accurate delivery address where your shipment can be received and signed for during business hours.

If you need your item to be ready earlier, please contact us at: info@evecouture.co.uk for the Rush order service.

When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using the link provided. Order status may take up to 1-5 hours to update after the order has been placed.

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Handling Fee

Depending on the product you are ordering, we will choose the right packaging for you. Handling Fee is Subjects to product category and weight.

Cancel your Order:

If you change your mind and want to cancel your order, you just need to let us know that you have decided to cancel within 24 hours from placing your order. The easiest way to do this is to email info@evecouture.co.uk, we will e-mail you back to confirm we have received your cancellation. 

 If you cancel your order within the 24 hours period, we will: 

– Make any refunds due to you as soon as possible and in any event within the deadlines indicated below: 

– We will refund you on the credit card or debit card used by you to pay.